Policies

Pricing

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Product prices

All prices are shown in Nigerian Naira (₦) and include VAT where applicable. The price you see at checkout is the price you pay, we don't add service charges or hidden fees.

Our products range from approximately ₦1600 to ₦45,000 depending on the item and size selected. Prices for each item and size are shown on the product before you add it to your box.

Minimum order

The minimum order value is ₦5,000, calculated on items only, before the delivery fee is added. Orders below this amount cannot be completed at checkout.

Delivery fees

Delivery is charged separately based on your area within Abuja. The exact fee is shown at checkout once you select your delivery area, before you pay.

We currently deliver within Abuja (FCT) only. If your area isn't listed, please contact us before ordering.

Price changes

Prices may change at any time to reflect ingredient and delivery costs. Any change applies only to new orders, once your order is paid for, the price is locked and will not change.

Payment

Payments are processed securely by Paystack. We accept the cards and payment methods Paystack supports. We never see or store your full card details, see the Privacy Policy below.

Terms & Conditions

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1. Who we are

This website is operated by Joyful Box ("Joyful Box", "we", "us", "our"), an artisan patisserie registered in Nigeria.

2. Accepting these terms

By placing an order through this website, you confirm that you accept these Terms & Conditions and that you are at least 18 years old, or ordering with the permission of a parent or guardian.

3. Orders

Adding items to your box is not an order. An order is created when you complete checkout and payment is confirmed by Paystack. You will receive a confirmation on screen and a message to the phone number you provided.

We may decline or cancel an order if:

• An item is out of stock or no longer available
• A price or product description was listed in error
• Your delivery address falls outside our delivery area
• We cannot reach you using the contact details you provided
• We reasonably suspect fraudulent or abusive use

If we cancel a paid order for any of these reasons, you receive a full refund. See the Refund & Delivery Policy below.

4. Product information

Our products are handmade and baked fresh to order. Appearance, decoration, and size may vary slightly from photographs on this site. Photographs are representative, not exact.

Because we bake to order, minor variations in colour, finish, and decoration are normal and are not grounds for a refund.

5. Allergens and food safety

Our products are prepared in a kitchen that handles common allergens, including wheat, eggs, dairy, and nuts. We cannot guarantee that any product is free from traces of any allergen.

If you have an allergy or dietary requirement, contact us before ordering. Do not rely on the website description alone. You are responsible for checking suitability before you order.

6. Pricing and payment

All prices are in Nigerian Naira. Payment is taken in full at checkout through Paystack. We do not offer payment on delivery.

If a product is listed at an incorrect price due to an error, we will contact you before preparing the order and you may confirm at the correct price or cancel for a full refund.

7. Delivery

We deliver within Abuja (FCT) only. Delivery times given at checkout are estimates, not guarantees traffic, weather, and order volume can affect them. Full details are in the Refund & Delivery Policy below.

8. Your responsibilities

You are responsible for providing an accurate delivery address and a reachable phone number, and for being available (or arranging for someone to receive the order) at the delivery address.

9. Our liability

We take care to prepare and deliver your order properly. To the extent permitted by Nigerian law, our total liability for any order is limited to the amount you paid for that order.

We are not liable for delays or failures caused by events outside our reasonable control, including severe weather, road closures, fuel shortages, power failures, strikes, or civil disruption.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.

10. Intellectual property

The Joyful Box name, logo, product photographs, and website content belong to us and may not be copied or used commercially without our written permission.

11. Changes to these terms

We may update these terms from time to time. The version published on this page when you place your order is the version that applies to that order.

12. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes fall under the jurisdiction of the Nigerian courts.

13. Contact

Questions about these terms? Reach us through the contact details in the footer of our website.

Privacy Policy

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This policy explains what personal information we collect, why, and what we do with it. We handle your information in line with the Nigeria Data Protection Act (NDPA) 2023.

1. What we collect

When you place an order, we collect:

• Your name so we know who the order belongs to
• Your phone number to send order updates and to contact you about delivery
• Your delivery address (and, if you select it from the address suggestions, its map coordinates) to deliver your order
• Your order details items, sizes, quantities, and total
• A payment reference from Paystack to match your payment to your order

If you use the address search at checkout, what you type is sent to Google Places to return address suggestions. See "Who we share it with" below.

2. What we do NOT collect

We never see or store your card details. Payment is handled entirely on Paystack's secure systems. Your card number, expiry date, CVV, and PIN are never sent to us and never stored by us. We only receive confirmation of whether a payment succeeded, and a reference number.

We do not collect your date of birth, government ID, or bank account details.

3. Why we use it

• To prepare, package, and deliver your order
• To send you order confirmations and delivery status updates
• To let you track your order using your order reference
• To contact you if there's a problem with your order
• To keep records of sales, as required for business and tax purposes

We do not send marketing messages unless you have asked us to.

4. Who we share it with

We share only what is necessary, only with services that help us run the shop:

We do not sell your personal information to anyone, ever. We do not share it for advertising.

We may disclose information if required by law or a valid order from a Nigerian authority.

5. How long we keep it

We keep order records for as long as needed to run the business and meet record-keeping obligations. You can ask us to delete your details, see "Your rights" below, though we may need to retain basic transaction records where the law requires it.

6. How we protect it

Our website uses HTTPS encryption. Order records are held in a Google account protected by access controls, and our admin dashboard is password-protected with limits on repeated failed login attempts.

No system is perfectly secure, but we take reasonable steps to protect your information and to limit who can access it.

7. Cookies and tracking

This website does not use advertising cookies and does not track you across other websites. We use only what's needed for the site to function, for example, keeping your box contents while you shop.

8. Your rights

Under the NDPA you have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Object to how we use your information
• Complain to the Nigeria Data Protection Commission (NDPC)

To exercise any of these, contact us using the details in the website footer. We'll respond within 30 days.

9. Children

This website is not intended for children under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Changes to this policy

If we change this policy we'll update the date at the top of this section. Significant changes will be made clear on this page.

Refund & Delivery Policy

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Delivery

Where we deliver

Within Abuja (FCT) only. Available areas and their fees are listed in the Pricing section above. If your area isn't listed, contact us before ordering.

When we deliver

We bake to order. Same-day delivery is available for orders placed early in the day, subject to how busy we are and what you've ordered. Larger or custom items may need more notice if we can't meet the timing you need, we'll contact you before preparing your order.

The delivery time shown at checkout is an estimate based on your area. Traffic, weather, and order volume can affect it. We'll keep you updated by message as your order moves from preparing, to out for delivery, to delivered.

Receiving your order

Please make sure the phone number you give us is reachable, and that someone is available at the address to receive the order.

If our rider cannot reach you or nobody is available:

• We will attempt to call the number you provided
• If we still can't reach you, the order returns to us
• Because the items are perishable, we cannot guarantee redelivery, and a further delivery fee may apply
• A failed delivery caused by an incorrect address or unreachable phone number is not refundable

Refunds

When we WILL refund you in full

• We cancel your order for any reason
• We can't fulfil your order because an item is unavailable
• Your order never arrives
• Your order arrives damaged, spoiled, or is clearly the wrong item
• You were charged more than once for the same order

Where something has gone wrong, we may offer a replacement instead of a refund if that suits you better, the choice is yours.

When we CANNOT refund you

• You changed your mind after the order was confirmed
• You ordered the wrong item, size, or quantity
• You gave an incorrect address or an unreachable phone number
• Nobody was available to receive the order
• Minor differences in appearance, decoration, or colour compared to photographs on the site
• Taste preference, flavour is subjective, and freshly made food cannot be resold

Because our products are perishable food made fresh to order, they are exempt from general return rights, and we cannot accept returns once an order has been delivered.

Cancelling an order

If you need to cancel, contact us immediately. If we haven't started preparing your order, we'll cancel it and refund you in full. Once preparation has begun, we can't cancel, because ingredients and time have already been committed to your order.

Reporting a problem

If something is wrong with your order, contact us on the same day you receive it, with:

• Your order reference (for example JB-1042)
• What's wrong
• A photograph, if the issue is visible

Same-day reporting matters because these are perishable goods and we can't assess a complaint about freshness days later.

How refunds are paid

Approved refunds go back to the card or account used to pay, through Paystack. We start the refund within 2 working days of approving it. How quickly it appears depends on your bank, usually a few working days, sometimes up to 10.

We don't charge a fee for processing a refund.

Contact us about an order

For anything related to a delivery or refund, reach us through the contact details in the website footer, quoting your order reference. You can also check your order's current status at any time using the Track Order section of our website.